Merchnco Return & Exchange Policy
Merchnco Return & Exchange Policy
At Merchnco, we take pride in delivering high-quality, custom products. As a Print on Demand business, each order is made specifically for you, meaning returns and exchanges are handled a bit differently from traditional retail. Please review our policy to ensure a smooth shopping experience.
1. Returns and Exchanges
Due to the custom nature of our products, Merchnco cannot accept returns or exchanges unless the item is defective or damaged. We want you to be happy with your order, so please double-check the size, color, and design before finalizing your purchase.
2. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect (wrong size, design, or product), please contact us within 7 days of receiving your order. We'll make it right by offering a replacement or refund for the affected item(s). Here's how to proceed:
- Step 1: Email us at [email@example.com] with your order number and clear photos of the damaged or incorrect item.
- Step 2: We'll review the issue and either send you a replacement or issue a refund for the defective item.
3. Wrong Size or Design
Since our products are made-to-order, please ensure you select the correct size and design before placing your order. We encourage you to refer to our size guide and double-check your design customization.
4. Cancellations
Because we begin production as soon as you place your order, cancellations must be made within 24 hours. After this period, the production process will begin, and we cannot accommodate cancellations.
5. Non-Returnable Items
Unfortunately, we cannot accept returns or exchanges for the following items:
- Custom products with personalized designs, including name or logo-based items
- Products marked as final sale or clearance
6. Refunds
If we approve a refund due to a defective or incorrect item, we will process your refund to the original payment method. Refunds may take 5-7 business days to reflect in your account.
7. Contact Us
If you have any questions or concerns about your order, our team is here to help! Please contact us at [email@example.com] or call [phone number].
